Air Purifier Macro Max S
Version
Version
Documentation
- DR-HAP003S User Manual US2024-12-05
- Air Purifier Filter User Guide2026-05-19
- PM2.5&Filter Description2026-08-12
FAQ
Why does the new machine smell like plastic when it is running for the first time?
The machine has been in a closed package after leaving the factory, and there will be some smell of packaging materials attached. It is recommended to set the device to turbo mode when using it for the first time, and run it for half an hour without a filter. Then re-install the filter to use it again.
Note: The protective film of the filter needs to be removed before installationWhy is the air purifier unable to connect to WIFI?
1. Please check that you choose a 2.4G network instead of a 5G network.
2. Please check if your home network is stable.
3. Please disconnect the WiFi with your air purifier to restart the network setup.How often should the filter be replaced?
The filter life is measured by the air purifier's algorithm based on the operating mode, fan speed, run time, and indoor air quality. It is recommended that the filter be cleaned every 2-4 weeks and replaced every 6-8 months or when the filter change reminder alerts. The filter change reminder will flash when the filter needs to be replaced.What does the filter consist of?
The filter uses a 3-stage filtration system which is composed of a pre-filter, an H13 HEPA filter, and a high-efficiency activated carbon filter.Why the Filter Changer Reminder is still on when I changed the filter?
The Filter Change Reminder will not automatically reset. Please press and hold the Filter Reset button to reset the reminder. The indicator will turn off after resetting. Or you can also reset it via the button icon in APP.What do the different colored lights represent?
Blue color means the air quality level is excellent.
Green color means the air quality level is good.
Orange color means the air quality level is moderate.
Red color means the air quality level is poor.Why the air purifier doesn't improve the air quality?
- Make sure the unit is used within the recommended coverage area. If the room size exceeds this range, the purification performance will be reduced.
- Check if the filter packaging has been removed.
- The overloaded filter will make the fan work harder to pass the air through. Consider replacing the filter if it is clogged.
- Check if the air outlet and inlet are obstructed.
- Make sure the windows are closed as polluted air may continue coming in from outside the windows.
- Do not place in crowded areas and corners.
- When the pollution concentration is high, it is recommended to increase the fan speed to the highest level for more effective purification.
Why is the air purifier making a loud noise?
• The turbo mode will produce a higher noise level as the fan is at the maximum speed to clean the air in the room more quickly
• Switch the air purifier to sleep mode or lower fan speeds.Why the odor in the room is very strong, but the Air Quality Indicator is only green or blue?
The Air Quality Sensor detects PM 2.5 particles but cannot detect odors. If you feel that the indoor air odor is relatively strong, it is recommended to manually open the highest fan speed.Why is the air purifier making an unusual noise?
- The turbo mode will produce a higher noise level as the fan is at the maximum speed to clean the air in the room more quickly. Switch the air purifier to sleep mode or lower fan speeds.
- Make sure the air purifier is operating on a flat, stable surface.
- Check if the filter is placed properly or if the filter packaging has been removed.
- If the unusual noise still exists, there may be external objects blocking the air openings. Small objects may be removed by carefully inverting the unit. If larger objects are stuck or cannot be removed, contact customer service for guidance on disassembling the unit safely.
Why does my air purifier produce an unpleasant smell?
• During the initial few days, new air purifiers produce a plastic smell, which is normal and will dissipate eventually.
• Do not add essential oils or diffusers into the air purifier or use in an excessively humid area. Humidity will cause mold to grow.
• If the filter has absorbed pollutants to its maximum capacity, then the smell may come from the dirty filter. Please replace the filter when necessary.Does the air purifier or the filter contain PTFE (Teflon)?
The product is PTFE-free and is safe for use around birds and other small pets when used as directed.
Where should the air purifier be placed?
- Place the air purifier on a flat, stable surface and plug it into a power outlet.
- For optimal performance, keep the unit at least 15 inches (38 cm) away from walls, curtains, furniture, or other obstructions to ensure proper airflow.
- If maintaining a 15-inch clearance is not practical, keep a minimum distance of 2 inches (5 cm) from surrounding objects.