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Wall-mounted Heater 739AS

Version

Learn with video

  • Installation for Dreo Wall Heater WH719S

Documentation

FAQ

  • 1. Please check that your WiFi is 2.4GHz and stable.
    2. Set the Wi-Fi encryption method of the router to WPA2 or WPA reconnect.
    3. Try to restart connection settings, and hold the Fan Angle button again for 5 seconds.
    Note: Long press the 10-second power button to unpair WiFi and restore factory settings.
  • 1. Re-plug the power cord or test it with another socket
    2. Press the power button/remote control to power on
    3. Check the air inlet/outlet and see if there are any obstacles and abnormal deformations.
    4. Ensure that the temperature is set to be higher than the ambient temperature.
  • 1. Ensure that the voltage and frequency are the same as required in the user manual.
    2. Check if the power button on the control panel is abnormal by turning it on/off via the remote control.
    3. Check whether the LED light on the panel is on when plugged in
  • 1. In ECO mode, touch + to adjust the set temperature.
    2. In Power Heat mode, touch + to adjust the heating level.
    3. Ensure keeping the doors and windows closed.
    4. Clean the top filter.
  • The higher the gear setting of the space heater, the louder the noise will be. We recommend turning down the unit speed to see if the noise will be reduced. Please also try the following steps
    1. Take a short video for us to confirm if it is abnormal
    2. Check if the filter was assembled well.
  • Control panel
    1. Deactivate Child Lock
    2. Test with remote control.
    3. Take a short video of this issue and contact the customer support team.
    Remote
    1. Test by controlling the space heater via the control panel.
    2. Replace the battery in the remote as instructed in the User Manual.
    Note: Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type.
  • 1. Check if it is due to the timer being on.
    2. When the set temperature is reached in ECO Mode, the heater will stop working, and come back on when the ambient temperature is lower than the set temperature.
    3. When the fin is working abnormally, the appliance will stop heating to avoid risks of fire. Please unplug it and wait for it to cool down before plugging it in again.
  • 1. Make sure the Oscillation Function has been activated.
    2. Change the air blowing angle from 120/90/60/Oscillation via remote or control panel. The LED Display indicates the angle of the fan angle accordingly.
  • This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc. And curtains are at least 3 feet (0.9m) from the front of the heater and keep them away from the sides
  • For brand-new machines, there will be a slight odor. It is recommended that customers use it with ventilation for the first few uses to dissipate the odor.
  • 1. The power exceeds the home circuit load. Please unplug other high-power appliances and try again
    2. If it is tripping due to a product short circuit, contact Customer Support.
  • 1. If you purchase the heater DR-HSH009BS_FortPlug™, this model unit is equipped with Dreo's FortPlug™ restorable overheat protection to prevent fire accidents. When activated, the screen will show PP and the power indicator will start flashing.
    2. Please unplug the heater and make sure that:
    - The current is greater than 15A.
    - The socket is not loose or has aged.
    - The outlet is not shared with other appliances.
    - The heater is not plugged through an extension cord.
    - The plug is not bent or damaged.
    - The power cord is not tied or pressed by other objects.
    3. The machine will be operational after power is restored to normal.
  • Outlet Fin Protection Error
    Solution: Wait until the heater cools down to restart it. Make sure the outlet fin is working properly.
    If the problem persists, contact Customer Support.
  • Overheat Protection
    Solution: Unplug and wait for it to cool down before plugging in again.
  • Outlet Fin Deviation
    Solution: Make sure there are no objects obstructing the outlet fin, and re-start the appliance.
    Do not manually adjust the outlet fin angle. If the problem persists, contact Customer Support.
  • Unplug it from the power source and contact Customer Support.
  • Unplug it from the power source and contact Customer Support.
  • Please contact our Customer support at 1-888-520-3736 or email: Support@dreo.com

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