Bluetooth searching problems

Unable to find the Dreo device in Bluetooth list

• The Dreo device needs to be plugged in in order to be found via Bluetooth.Please check the Dreo device is plugged into the powered outlet.
• Bluetooth won't discover any already paired devices. If you would like to re-connect to your Dreo device, please try the following:
  • Long press the Power button for 10 seconds to reset the Dreo device to factory settings, then get your Bluetooth to search for devices again.
  • Long press the Oscillation button for 5 seconds to enter connection settings, then get your Bluetooth to search for devices again. Note that the pairing should be done within 5 minutes.
• The page may be lagging. Please turn off Bluetooth, re-enable it, and try searching for devices again.

Configuration problems

Unable to find my WiFi network

• Other WiFi networks nearby could be interfering with your wireless signal. Please try the following:
  • Move the Dreo device closer to your modem/router, reload the WiFi network list.
  • Manually enter your WiFi name and password to connect.
• The Dreo device can't connect to a 5GHz WiFi network. Please make sure your WiFi is 2.4GHz, not 5GHz.
• The Dreo device can't find a hidden WiFi network. Please check that your WiFi is not hidden. If your WiFi network is hidden, please try the following:
  • Manually enter your WiFi name and password to connect.
  • Unhide your WiFi network in your modem/router settings.

Pairing failures

Fix Your WiFi & Router

• Move the Dreo device closer to your WiFi router or a location with better WiFi signal.
• Double check if your WiFi name and password were inserted correctly.
• Make sure your WiFi network has internet access.
• Make sure your WiFi network doesn't require two-factor or multi-factor authentication.
• The Dreo device doesn't support OWE and WPA3 wireless encryption protocols. Please change your router to WPA2 or WPA.
• Your router may have an active whitelist and only allowed devices can access. Please try the following:
  • Turn off MAC filtering.
  • Add the Dreo device to your MAC whitelist. To find the MAC address of the Dreo device:
    • Turn off MAC filtering, connect the Dreo device to your WiFi, and log in to your router settings to view its MAC address.
• The Dreo device may not be compatible with your router. Please try connecting the Dreo device with other routers.

Fix Your Bluetooth

• Please check your Bluetooth signal and make sure the signal is in range. Move the Dreo device closer to your mobile device.

Check App Permissions

• Certain app permissions are required during the pairing. Please go to Settings and grant required permissions to the Dreo app.
  • Permission Required for Android devices: Location
  • Permission Required for Android devices: Bluetooth

Device Compatibility

• In rare cases the Dreo device may not be compatible with your mobile device. Please try pairing with other devices.